Shop Help and FAQ
- We accept returns for refund within 15 days of purchase as long as items are in unused condition.
- We accept returns for credit 15-30 days after purchase as long as items are in unused condition.
- If you received incorrect or damaged items, we will credit you for the return shipping costs. You must contact us within 7 days of receiving the incorrect or damaged items.
- Damaged items can not be refunded unless damage was incurred during shipping.
- We are unable to take returns on BioGeometry jewelry items once they have been worn.
- A restocking fee of 20% may be charged for returns on orders over $500.
- Credit card processing fees may be charged on returns over $100.
- We strongly suggest shipping your return using a trackable method with insurance such as UPS or FedEx. We are not responsible for return packages not received.
- Please allow 2-3 weeks to receive your items if you live within the continental US. We normally ship several times a week, but this can deviate before, during or after our classes and other unlisted events.
- International shipments often require a minimum of 6 weeks for delivery, depending on the destination country.
- We are unable to provide guarantee arrival for international shipments unless you request UPS or Fed Ex shipping. However, we can provide proof of shipment and a customs number.
- We are not able to provide a refund for overseas lost or damaged packages unless shipped by UPS or Fed Ex.
- Because of ongoing issues with delays, we will only ship by UPS or Fed Ex to certain countries, including India, by UPS or Fed Ex. Please email us for quotes or questions.
Class Refund Policy:
We have a limited number of seats, so it is important that we do not receive last minute cancellations except in case of emergency. For this reason we will have a very strict Refund policy for this event.
- A full refund minus a $100 registration processing fee will be given for cancellations received up to 4 weeks prior to the first day of the course.
- A refund minus a $150 processing fee will be given for cancellations received between 4 weeks to 4 days before the first day of the course.
- A refund minus a $200 processing fee will be given for cancellations received 4 days or less before the start of the course.
Online CoursesPlease See our Online Courses FAQ and Help
For questions or concerns about orders contact firstname.lastname@example.org